Privacy Policy
Last updated: 15 September 2026
This policy explains how the operator of BaziLuck 八字运 (“we”, “us”, “our”) collects, uses, stores, and shares personal information when you use our website, account, readings, reports, and chat services. For privacy questions or requests, open BaziLuck and select Contact Us in the menu or footer.
1. Information we collect
- Email and account information: your email address, name, password hash, verification and session records, account status, and sign-in timestamps. Support requests include your email, subject, and message.
- Profile and report information: birth date, birth time, birthplace, and other profile or consultation details you submit; calculated chart information; report requests, prompts, generated reports, language, processing status, and usage records.
- Chat information: messages you send, generated replies, relevant chart and conversation context, conversation identifiers, timestamps, and processing or error records.
- Billing information: invoice name, subscription status, credit balances, and payment-related identifiers and events. Payment-card details are entered in Stripe's hosted checkout; our application does not store your full card number or card security code.
- Technical information: IP addresses and request information used for security and rate limiting, operational logs, and browser-stored preferences and cached data. Where you use location features, we process the locations you enter or choose to share.
Please avoid entering passwords, payment-card details, or unnecessary sensitive information in reports, chat, or support messages. Only submit another person's information when you have the right and any necessary permission to do so.
2. How we use information
We use information to create and verify accounts, authenticate access, calculate charts, generate and display reports and chat replies, maintain history and preferences, administer subscriptions and credits, answer support requests, troubleshoot faults, prevent abuse, and meet legal obligations. Email is used for verification, password recovery, support, and relevant service communications.
Where applicable law requires a legal basis, we rely on providing the service you request, complying with legal obligations, legitimate interests in security and reliable operation where permitted, or consent where required. Required account and birth information is needed for the corresponding features; you may choose not to provide it, but those features may be unavailable. Where processing relies on consent, you may withdraw it without affecting earlier lawful processing.
3. AI processing and service providers
To generate a report or chat reply, relevant submitted details, calculated chart context, and, for chat, relevant conversation history are sent to the AI provider handling the request. Current integrations include Moonshot AI and Z.ai/GLM. A retry or fallback may send the request to another configured provider. These providers process information under their applicable service terms and privacy practices; do not assume that messages sent to an AI service are anonymous or subject to zero retention.
We also share information as needed with hosting and infrastructure providers, email-delivery services, and Stripe for payments and billing. Support messages are relayed by email. External resources, such as Google Fonts and any map services you use, may receive your IP address and browser request details when loaded. We may disclose information where required by law or reasonably necessary to investigate fraud, protect rights, or respond to a lawful request.
4. Cookies and browser storage
We use session cookies to keep you signed in and browser storage to remember settings such as language and theme and to retain feature data or cached reports. You can manage cookies and clear stored data in your browser. Doing so may sign you out or remove local settings and data; clearing your browser does not delete information stored on our servers.
5. Retention and deletion
Account information, completed reports, and chat history are stored to provide ongoing access and service history. Completed reports do not have an automatic age-based deletion schedule. Use available report deletion and chat reset controls, or contact us to request deletion of account and associated data. Some billing, credit, security, and support records may need to be retained for legal obligations, fraud prevention, or resolving disputes.
Retention depends on the type of information, the service purpose, account status, applicable legal requirements, and unresolved issues. Operational copies and backups may persist beyond deletion from the active service. Provider-held copies are subject to the provider's retention arrangements. We do not promise immediate removal of every copy when you delete a report, reset chat, or clear browser data.
6. Security and international processing
We use account authentication, password hashing, and access restrictions to protect information. No storage or transmission method is completely secure. Our service providers may process information in countries other than yours, where privacy laws may differ. Where applicable law requires safeguards for international transfers, those requirements apply; contact us for details relevant to your information.
7. Your choices and rights
Depending on applicable law, you may request access, correction, deletion, a portable copy, restriction of processing, or object to certain processing. Contact Us is the current route for privacy requests. We may need to verify your identity and assess legal exceptions before responding. You may also complain to the privacy regulator in your jurisdiction. Please do not send passwords or full payment-card details with a request.
8. Children
BaziLuck is intended for adults aged 18 and over, as stated in our Terms of Use. If you believe a child has supplied personal information inappropriately, contact us so we can investigate and take appropriate action.
9. Changes and contact
We may update this policy as the service or legal requirements change. We will update the date above and provide additional notice or obtain consent for material changes where required. For questions about email, report, chat, or other personal data, select Contact Us in BaziLuck's menu or footer and identify your request as a privacy matter.
隐私政策
最后更新：2026年9月15日
本政策说明 BaziLuck 八字运的运营方（“我们”）在您使用网站、账户、解读、报告及聊天服务时，如何收集、使用、保存和分享个人资料。如有隐私问题或请求，请打开 BaziLuck，在菜单或页脚选择“联系我们”。
1. 我们收集的资料
- 邮箱与账户资料：电子邮箱、姓名、密码哈希值、验证与会话记录、账户状态及登录时间。客服请求包括邮箱、主题及留言。
- 档案与报告资料：您提交的出生日期、时间、地点及其他档案或咨询资料；计算所得的命盘信息；报告请求、提示内容、生成报告、语言、处理状态及使用记录。
- 聊天资料：您发送的消息、生成的回复、相关命盘与对话上下文、对话标识、时间及处理或错误记录。
- 账单资料：发票抬头、订阅状态、额度及付款相关标识和事件。银行卡资料在 Stripe 托管的付款页面输入；本应用不保存完整卡号或银行卡安全码。
- 技术资料：用于安全及速率限制的 IP 地址和请求信息、运行日志，以及浏览器保存的偏好和缓存数据。使用位置功能时，我们处理您输入或选择分享的位置。
请勿在报告、聊天或客服消息中输入密码、银行卡资料或不必要的敏感信息。提交他人资料前，请确保您有权使用并已取得必要许可。
2. 资料用途
我们使用资料来建立和验证账户、验证访问权限、计算命盘、生成及展示报告和聊天回复、保存历史和偏好、管理订阅与额度、回复客服请求、排查故障、防止滥用及履行法律义务。邮箱用于验证、密码恢复、客服及相关服务通知。
在适用法律要求处理依据时，我们依据提供您请求的服务、履行法律义务、法律允许的安全与可靠运营合法利益，或依法取得的同意进行处理。相关功能需要必要的账户及出生资料；您可选择不提供，但可能无法使用相应功能。如处理依据为同意，您可撤回同意，不影响此前处理的合法性。
3. AI 处理与服务提供商
生成报告或聊天回复时，相关提交资料、计算后的命盘上下文，以及聊天所需的相关对话历史，会发送给处理该请求的 AI 提供商。目前集成包括 Moonshot AI 和 Z.ai/GLM。重试或备用处理可能将请求发送至另一已配置的提供商。提供商依据其适用服务条款及隐私规则处理资料；请勿假定发送给 AI 服务的消息是匿名的或完全不被保留。
我们也按需与托管及基础设施提供商、邮件服务商和处理付款与账单的 Stripe 分享资料。客服留言会通过邮件转发。加载 Google Fonts 或您使用的地图服务等外部资源时，相关服务可能收到 IP 地址及浏览器请求信息。法律要求，或为调查欺诈、保护权利及回应合法请求而合理必要时，我们也可能披露资料。
4. Cookie 与浏览器存储
我们使用会话 Cookie 保持登录，并使用浏览器存储记住语言、主题等设置，以及保存功能资料或报告缓存。您可通过浏览器管理 Cookie 或清除存储；这可能导致退出登录或移除本地设置和资料。清除浏览器数据不会删除服务器上的资料。
5. 保存与删除
账户资料、已完成报告及聊天历史会保存，以便持续访问和查看服务历史。已完成报告目前没有按保存时长自动删除的安排。您可使用报告删除及聊天重置功能，或联系我们申请删除账户及关联资料。部分账单、额度、安全及客服记录可能因法律义务、防止欺诈或处理争议而需要保留。
保存期限取决于资料类型、服务用途、账户状态、适用法律及未解决事项。从当前服务删除后，运行副本及备份可能仍暂时保留；提供商持有的副本受其保存安排约束。删除报告、重置聊天或清除浏览器数据，不代表所有副本会立即移除。
6. 安全与跨境处理
我们通过账户验证、密码哈希及访问限制保护资料，但任何保存或传输方式都无法保证绝对安全。服务提供商可能在您所在国家以外处理资料，当地隐私法律可能不同。如适用法律要求跨境传输保障，该等要求仍适用；您可联系我们了解与您资料相关的详情。
7. 您的选择与权利
依据适用法律，您可能有权请求访问、更正、删除、获取可携带副本、限制处理或反对某些处理。“联系我们”是目前提交隐私请求的渠道。回复前，我们可能需要核实身份并评估法律例外。您亦可向所在司法辖区的隐私监管机构投诉。请勿在请求中发送密码或完整银行卡资料。
8. 儿童
根据使用条款，BaziLuck 面向18岁及以上成年人。如您认为儿童不适当地提供了个人资料，请联系我们，以便调查并采取适当措施。
9. 更新与联系
我们可能因服务或法律变化更新本政策，并更新上方日期；重大变更会在法律要求时另行通知或征求同意。如有涉及邮箱、报告、聊天或其他个人资料的问题，请在菜单或页脚选择“联系我们”，并注明是隐私事项。